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Tickets Help

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is ArtVo Melbourne?

ArtVo Melbourne is Australia’s first immersive trick-art gallery where visitors can interact with large-scale optical illusions.

How large is the ArtVo Melbourne gallery?

The gallery spans over 1400 square metres with more than 80 unique artworks.

Where is ArtVo Melbourne located?

It is located inside The District Docklands shopping centre at 26 Star Crescent, Level 1, Docklands VIC 3008.

What are the opening hours of ArtVo Melbourne?

ArtVo is open Monday to Friday from 10:00 AM to 4:00 PM, and weekends from 10:00 AM to 6:00 PM.

Is ArtVo Melbourne suitable for children?

Yes, the gallery offers a family-friendly experience suitable for all ages.

Are visitors encouraged to take photos?

Yes, visitors can take unlimited selfies and photos throughout the interactive exhibits.

Is ArtVo Melbourne wheelchair accessible?

Yes, the venue is wheelchair accessible and staff are available to assist guests with special needs.

Can I touch the artworks at ArtVo?

Visitors are encouraged to interact and become part of the art by posing within the illusions.

How long should I plan to spend at ArtVo Melbourne?

Most visitors spend around 1 to 2 hours exploring the galleries and taking photos.

Are guided tours available at ArtVo?

ArtVo offers a self-guided experience supported by friendly staff to assist visitors.

Is ArtVo Melbourne suitable for group visits?

Yes, the gallery accommodates both small and large groups for a shared interactive experience.

How can I get to ArtVo Melbourne using public transport?

You can take the City Circle tram, Tram 70 or Tram 86 to The District Docklands tram stop D11.

Is there parking available at the venue?

Yes, secure multi-level undercover parking is available at The District Docklands car parks.

Does ArtVo offer special themes for its artwork?

The current theme is Fantasy, featuring zones based on ocean, polar ice caps, space, and forest environments.

Are staff available to help with photos?

Yes, staff encourage and assist visitors in capturing the best photos with the exhibits.

What should I know about admission times?

Last admittance is one hour before closing each day.

Is ArtVo Melbourne open on public holidays?

Opening hours vary on select public holidays; Christmas Day and New Year’s Day are closed.

Can I visit ArtVo Melbourne with a carer?

Yes, carers with Companion and Carer Cards are welcomed free of charge.

Are gift vouchers available for purchase?

Gift vouchers can be purchased online for convenient gifting options.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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